Discount Dance Supply Reviews

I had ordered some shoes, but they were the wrong size so I had to return them. I had an issue with the return, but I contacted Discount Dance Customer Service, and they resolved the issue immediately. They were great!

First off let me start out saying I have ordered from this company for years! I have been a loyal customer and recommended all my fellow dance moms to this site for the past 12 years. Last week however I placed an order and for whatever reason It defaulted my shipping address to my old address that I had when 12 years ago when I placed my first order. I didn't even realize they still had that address. When I received confirmation of my order it didn't show the shipping address, it only showed my order # with a message stating the items would ship the next day. Had it put my shipping address on that confirmation I would have spotted it in time to call or cancel the order. The next day I received the shipping confirmation with my old address listed. I called and let the company know that it was shipped to the old address. They claim that bc it was a customer error and not an error on their end, they could do nothing to help me. Nothing! I told them surely items are delivered to the wrong address all the time, and they must be insured to protect against that, where I was once again told that because I was at fault, they would do nothing to fix situation. I have never dealt with such awful customer service in my whole life. I will NEVER order from them again. To anyone who does, be sure you double check your shipping address, bc it can default to a previous address during checkout and you will be screwed out of your money.

First off let me start out saying I have ordered from this company for years! I have been a loyal customer and recommended all my fellow dance moms to this site for the past 12 years. Last week however I placed an order and for whatever reason the system defaulted my shipping address to my old address that I had when 12 years ago when I placed my first order. I didn't even realize they still had that address on file! When I received confirmation of my order it didn't show the shipping address, it only showed my order # with a message stating the items would ship the next day from their Pennsylvania warehouse. Had they put my shipping address on that confirmation I would have spotted it in time to call or cancel the order. The next day I received the shipping confirmation with my old address listed, by that time it was too late to stop it, bc it had already shipped and their customer service department is conveniently closed on the weekends. I called and let the company know that it was shipped to the old address. They claim that bc it was a customer error and not an error on their end, they could do nothing to help me. Nothing! I told them surely items are delivered to the wrong address all the time, and they must be insured to protect against that, where I was once again told that because I was at fault, they would do nothing to fix situation. I have never dealt with such awful customer service in my whole life. I will NEVER order from them again. To anyone who does, be sure you double check your shipping address, bc it can default to a previous address during checkout and you will be screwed out of your money and told it's your fault.